Frequently Asked Questions
See below for some of the most commonly asked questions from customers. For more detailed questions and the most up-to-date information, please visit our full customer support center.
How can I reach Integra support?
To reach Integra Support via phone in the US:
(800) 225-1946 or (201) 818-9200
Monday through Friday, 9am to 5pm EST
To reach Integra Support via phone in Australia:
1-800-960-530
Tuesday through Saturday, 7am to 1pm Australian Eastern Time
For the most up-to-date support information, visit our Support center.
I'm unable to get sound from the Tuner.
Confirm the antennas are plugged in on the back of the receiver.
Move the antenna around to get better reception.
Change the frequency step to suit your residential area.
Depending upon the receiver, press the Direct Tuning button to change the frequency to Stereo instead of Auto.
If you determine that you are having an issue with the tuner then the unit can be looked at by the service center. Here is the Integra service center link https://integrahometheater.com/service-centers/
For the most up-to-date support information, visit our Support center.
I can't find what my HDMI-CEC function is labeled as for my TV?
Provided below is a list of the tv manufactures and their HDMI-CEC name. If your tv is not listed, please check with your tv manufacture to see how your HDMI-CEC is labeled.
| Brand | HDMI-CEC Name |
|---|---|
| Samsung | Anynet+ |
| LG | SimpLink |
| Sony | BRAVIA Sync |
| Panasonic | VIERA Link or HDAVI Control |
| Philips | EasyLink |
| Toshiba | Regza Link |
| Sharp | Aquos Link |
| Hisense | HDMI Control |
| Vizio | CEC (sometimes just called "HDMI-CEC") |
| Insignia / Dynex | INlink |
Here are some tips to enable the HDMI-CEC( all tv's are different as far as how to access the HDMI-CEC function. If this suggestion is not the setup for your tv, please check with your tv manufacture for help on how to access this function).
- Go to your TV's settings menu (usually under General, System, or Setup).
- Look for one of the above terms instead of “HDMI-CEC.”
- Turn it ON.
For the most up-to-date support information, visit our Support center.
I'm not getting any sound out of my powered subwoofer when connected to the receiver, what should I do?
Here are the steps that you should take to check your powered subwoofer:
- Make sure that the subwoofer is receiving power. If there is no sign of power, plug subwoofer into a different outlet.
- If the subwoofer is receiving power, unplug the RCA connection from the back of the receiver, that leads to the subwoofer, and touch the tip with your finger. This is to see if you are getting an audible hum from the subwoofer.
- Check the receiver setup menu to ensure that the subwoofer setting is turned on.
- Run through the Level Calibration through the menu, select Subwoofer to send a tone to see if sound can be produced.
- If the subwoofer is still not producing any sound when connected to the receiver but does provide sound with the RCA finger test, then the next steps would be to have the receiver serviced. We provide all our service centers, local and regional on our website, https://integrahometheater.com/service-centers/
For the most up-to-date support information, visit our Support center.
Am I able to connect more than one speaker to the speaker terminal, even though I've matched the impedance?
Unfortunately no, our receivers are only designed for one speaker wire per terminal.
For the most up-to-date support information, visit our Support center.
What models are currently THX Certified?
Here are the models that supports the THX Certification:
For the most up-to-date support information, visit our Support center.
Can my registration be used as warranty?
Warranty coverage is strictly based on the sales receipt from the dealer. If you do not have a copy of your receipt, we recommend contacting the dealer directly to see if they can provide you with a replacement. This will be required in order to obtain warranty service through the service center.
For the most up-to-date support information, visit our Support center.
Can I Bi-amp my center channel?
DRX 5.4 receiver and below does not have the ability of Bi-amping the center but only the front speaker. Connect the low-frequency to the Front Speaker terminals, and the high-frequency to the Surround Back Speaker Terminals. The only model in the Integra line that does have the ability of both fronts and center Bi-Amping is DRX8.4.
DRX8.4 Front/Center Bi-Amping